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The purpose of this paper is twofold. First, it aims to analyze the individual influence of different knowledge management practises (KMP) on firm performance. Second, it aims to analyze the mediating role of organizational learning (OL) between each KMP and performance.

A telephone-survey was applied in 2018 to the managers of 400 Spanish firms. The data retrieved was analyzed by using multiple regression analysis.

Knowledge generation (KG) and knowledge flow (KF) promote firm performance, while there is not a direct association between knowledge storage and performance. OL mediates the relationship between KG and performance, as well as between KF and performance.

First, this research confirms that not all the KMP have a direct effect on firm performance, thus, future research would need to differentiate between different KMP. Second, this paper is pioneering in providing empirical evidence that OL mediates the KMP – performance relationship. Third, the empirical study was performed in a context non-researched yet by the literature considering KMP individually: Spain.

First, besides the results managers should focus their efforts in practises related to KG and application. Second, OL mediating suggests that managers should invest in managerial commitment to promote a shared culture, shared vision, open-mind to new ideas and a lot of dialogue.

This is the first study that investigates how KMP contribute to firm performance by incorporating the mediating impact of OL. The results will help organizations to identify the KMP improving the performance.

The purpose of this paper is to explore to what extent different obstacles (financial, knowledge, market, and perception) affect the propensity of Mexican family firms to engage in innovation activity. Second, it examines whether the perception of these obstacles differs between two subgroups of family firms, considering levels of ownership and family management control.

Information was gathered through a CIS methodology-based questionnaire applied to 161 CEOs of Mexican family firms. Binomial logistic regressions were performed identifying obstacles that were truly relevant for the family firm subgroups in the sample.

For subgroup 1, knowledge and market factors were significant and negatively related to the propensity to engage in innovation activities; for subgroup 2, only market factors were relevant. The results also show how the tenure of the CEO, the number of generations involved, and the family involvement in management and non-management positions affect the results obtained.

Implications for family business scholars embrace the assessment criteria of different family business definitions. While the implications for managers and policy makers include the recognition of the factors that affect innovation in Mexican family firms in order to design and implement adequate strategies to overcome them.

This study addresses some of the raised demands in the literature. First, to the best of the authors’ knowledge, it is the first attempt to explore the factors hampering innovation in family firms in Latin America. Second, this study was undertaken in response to the call for exploring variations in innovation behavior across different family business types in regards to ownership and family management control. Moreover, this study responds to the call to analyze financial and non-financial factors separately and to expand the geographical areas, sectors, and sizes of family firms, more specifically in Latin America.

En este trabajo se explora hasta qué punto los diferentes obstáculos (financieros, de conocimiento, de mercado y de percepción) afectan a la propensión de las empresas familiares en México para participar en actividades de innovación. En segundo lugar, se examina si la percepción de estos obstáculos se diferencia entre los dos subgrupos de empresas familiares, considerando los niveles de propiedad y el control de la gestión familiar.

La información se obtuvo a través de un cuestionario basado en la metodología CIS aplicado a 161 CEOs de empresas familiares mexicanas. Se llevaron a cabo regresiones logísticas binomiales para la identificación de los obstáculos verdaderamente relevantes para los subgrupos de empresas familiares en la muestra.

Para el subgrupo 1, los factores de conocimiento y de mercado fueron significativos y negativamente relacionados con la propensión a participar en actividades de innovación; para el subgrupo 2, sólo los factores de mercado fueron relevantes. Los resultados también muestran como la permanencia del director general, el número de generaciones que participan, y la participación de la familia en puestos directivos y no directivos afectan los resultados obtenidos.

Implicaciones para los investigadores en empresas familiares incluyen los criterios de evaluación de diferentes definiciones de empresa familiar. Mientras que las implicaciones para gerentes y responsables políticos incluyen el reconocimiento de los factores que afectan a la innovación en las empresas familiares mexicanas con el fin de diseñar e implementar estrategias adecuadas para superarlas.

Este estudio aborda algunas de las demandas planteadas en la literatura. En primer lugar, en la medida del conocimiento de los autores, se trata del primer intento por explorar los factores que dificultan la innovación en empresas familiares en Latinoamérica. En segundo lugar, este estudio se llevó a cabo en respuesta a la llamada para explorar variaciones en el comportamiento innovador entre diferentes tipos de empresas familiares considerando los niveles propiedad y el control de la gestión familiar. Por otra parte, este estudio responde al llamado para analizar los factores financieros y no financieros por separado y para expandir a otras áreas, sectores geográficos y tamaños de empresas familiares, más específicamente en América Latina.

The implementation of business excellence models is becoming a key competitive priority for companies, but the type of results they obtain by implementing such models and the importance of such results remain open issues. The purpose of this paper is to clarify the results obtained by companies that implement the European Foundation for Quality Management (EFQM) excellence model, with a focus on their importance and nature.

An empirical study was conducted in 68 Spanish firms that were immersed in the process of implementing EFQM. The methodology consists of a descriptive analysis and factor analysis in order to determine which groups of results are the most important. Finally, clusters of firms are analyzed to establish their profile in relation to these groups, using cluster analysis.

This study shows that the main results of the implementation of EFQM are an improvement in the external image of the company and an increased efficiency of internal processes. In addition, the results can be grouped into internal results, human resources results and economic results, with the first group being the most important. Finally, the results show that there are three groups of firms, categorized according to their results orientation: highly results-oriented, moderately results-oriented and minimally results-oriented.

Companies are in a better position to anticipate and solve the problems that may arise during the implementation process if they understand the results of the implementation of EFQM, along with the motivations for and barriers to the implementation. Also, this research shows that the bodies promoting and motivating quality should make a special effort to emphasize the importance of non-financial results in companies that implement EFQM.

This paper extends the knowledge in the field of business excellence models by developing an instrument to measure implementation results from the perspective of quality managers who were specifically appointed to lead the implementation of the EFQM excellence model in companies.

The purpose of this paper is to empirically test a research model exploring the complex links between internal and external manufacturing flexibility capabilities (IF and EF) and competitive advantage (CA).

A survey approach with responses from 266 Spanish manufacturing firms from different industries was used. Structural equation modelling and SPSS macro PROCESS were used to test the hypotheses.

Manufacturing flexibility (MF) is a dual-dimensional concept composed by IF and EF, which are complementary and hierarchical in its development. Contrary to previous assumptions, IF does not always express its final competitive effect through EF, which only partially mediates the IF–CA relationship. Thus, IF and EF independently can positively enhance a firm's CA, being the direct effect of the IF being stronger than EF.

This study offers practical insights supporting a guide for prioritising flexibility capabilities through the holistic MF implementation, thus assisting managers wishing to formulate MF strategies seeking efficiency and customer value advantages relative to competitors.

The main novelty of this work is to explore for the first time the direct and indirect role of IF on CA, enlarging the assumptions of the flexibility funnel framework (FFF) and the strategic view of MF. The study is also unique due to both the depth and breadth of the investigation of the basis of the use of resource-based theory (RBT) and by employing a recent and comprehensive MF conceptual systematisation to guide the measurement approach.

The purpose of this paper is to propose an approach based on Convolution quadrature (CQ) for the modeling and the numerical treatment of impedance boundary condition.

The model is derived from a general setting. Its discretization is discussed in details by providing pseudo-codes and by performing their complexity analysis. The model is validated through several numerical experiments.

CQ provides an efficient and accurate treatment of impedance boundary conditions.

The paper suggests a new effective treatment of impedance boundary conditions.

The purpose of this paper is to contribute to the understanding of the factors that influence small to medium-sized family enterprises (SMFEs) innovation decision.

This paper utilises an original data set of 73 SMFEs employing 5-249 people to run binomial logistic regression model which considers the joint effect of both internal and external factors.

The results confirm, on the one hand, a significant and positive relationship between the long chief executive officer (CEO) tenure, the prospector and analyser strategic orientation, and the innovation decision in the Spanish family firms. On the other hand, the results confirm a significant and negative relationship between the risk taking, the cost of innovation, the lack of qualified personnel, a customer indifference towards innovation, and the innovation decision in the Spanish SMFEs.

The results contribute to the development of theoretical and knowledge bases, as well as offering results that will be of interest to research and policy communities. The results are limited to a small sample size, single survey, using cross-sectional data.

The findings have a bearing on business innovation strategy for policy makers. The results suggest that policy measures that promote long CEO tenures, and the prospector and analyser strategic orientation may have the greatest impact in terms of helping to facilitate innovation decision.

A novel feature of the model is the consideration of the joint effect of both internal and external factors in SMFEs.

The purpose of this paper is to investigate the impact of participative franchising on performance from the franchisee perspective. In particular, the paper analyses the impact of the franchisee autonomy – in human resource management and marketing decisions – affective commitment to the network and network innovativeness on the franchisee relative performance.

A survey answered by 226 franchisees in France allowed to estimate a structural equations model through partial least squares regression analysis to test the hypothesised relations between autonomy, affective commitment, innovativeness and performance.

According to the authors’ findings, franchisee’s autonomy in commercial policies, mediated by to franchisor’s ability to innovate and acknowledge innovations stemming from the franchisees, and the affective commitment to the network, emerge as strong determinants of the franchisee’s performance.

The results confirm the conclusions of other research, but extend and integrate them, providing evidence that the role of participative franchising should not be neglected.

The results obtained provide evidence about the importance of bidirectional communication instruments in the relations between franchisor and franchisee, and participation tools for the identification, recognition and support to the innovative successful practices developed by franchisees to be quickly implemented by other franchisees in the network.

This paper looks at franchisee autonomy, affective commitment and innovativeness as potential determinants of franchisee’s performance, being the latter an underexplored topic.

The study investigates the extent to which organizational learning and innovativeness can improve the firms' performance through a customer-focused strategy.

Data were collected from Indonesian financial service firms using a questionnaire-based survey. The 157 useable survey responses were analysed to test the proposed hypotheses using SmartPLS.

This study finds that both organizational learning and innovativeness have a positive effect on performance. The effect of organizational learning on performance depends on the variations of the customer-focused strategy. However, innovativeness does not mediate through customer-focused strategy to enhance performance.

In firms that implement business model innovation, managers should focus on resource flexibility. Where it is responsive, managers need to be concerned with ensuring various uses of existing resources to understand the performance effectively.

As one of the types of dynamic capabilities, organizational learning and innovativeness are also important antecedents of performance.

This study extends the business innovation model from the adaptability of customer-focused strategy. The findings confirm that organizational learning has a prominent role in meeting customer needs for a dynamic market.

In Spain, despite the increase of initiatives that promote the institutionalization of the Service-Learning (SL) methodology in the university sphere, the development of SL has been slow. The academic literature has noted this normative support, and in recent years there has been a proliferation of publications collecting research results, teaching innovation projects, and theoretical reflections on the benefits of SL. However, a current situation analysis of SL in Spain is still to be performed. Hence, this chapter aims to provide an overview of the current situation of SL in Spanish universities. A qualitative systematic review of the Spanish literature on SL in higher education is carried out by searching for original articles in English and Spanish in several databases. The principles established by PRISMA declaration for systematic reviews were followed.

The study reveals an increasing trend in the number of publications on the subject, although with significant differences between territories. Likewise, most of the studies used descriptive methods. In relation to the categories analyzed, the interest of the literature in the benefits obtained by university students through their participation in the experiences stands out, compared to the benefits obtained by the target group, the university–community relationship or the promotion of university social responsibility. The 50% articles included in the review refer to the effect of SL on the curriculum through teaching practices. Others evaluate the impact of the service, analyze dissemination actions of the experiences carried out, the future challenges for research on SL in Spanish universities, and the obstacles in the implementation of the experience.

The purpose of this paper is to identify a new and simple two‐end algorithm for fault location identification and characterization, in electrical distribution systems.

The developed diagnostic algorithm is based on a simple model of the network using a lumped parameters representation.

Test results have proved the approach to be efficient, allowing a precise fault identification and location while not requiring synchronized measures from the two ends.

There is a need for measurement systems at all MV/LV substations.

Applicability with limited investments is not possible where metering systems are not so diffused, although smart grids and DG units require such infrastructures. Moreover, utilities are quite interested in such issues, since the new required quality standards put severe constraints on faults management and clearance.

The paper presents a new and easier diagnostic algorithm for faults diagnosis in distribution systems.